Senior Technical Support Engineer - Focused Services, Cortex XSIAM
Tasks
- Document customer and internal actions and communicate status
- Facilitate root cause investigations and corrective actions
- Identify fault area and coordinate implementation teams
- Provide advanced troubleshooting at application and operating system level
- Reproduce issues with developers and document findings
- Respond to user reported issues in Service Level Agreements
- Triage customer issues and manage escalations
- Troubleshoot through ticketing system phone and remote sessions
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Amazon Web Services | Cloud infrastructure | Cloud platform | Correlation rules | Dashboards | Data Parsing | EDR | Endpoint Security | Exchange | GPO | Google Cloud | Google Cloud Platform | IIS | Incident Response | Integration | Kubernetes | Linux | MSSQL | MacOS | Networking | Reporting | SCCM | SIEM | Scripting | Web Services | Windows
Education
N/A
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