Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Analyze leak attempts blocked
- Coach and train customer success team
- Collect frontline cybersecurity feedback
- Coordinate customer exec playbooks
- Debug DLP false positives
- Lead customer escalation triage
- Lead technical account management
- Manage DLP policy onboarding
- Monitor customer cyber health
- Onboard enterprise customers
- Own customer success
- Partner with engineering to reproduce DLP gaps
- Plan cyber field workshops and red team sessions
- Predict and prevent churn
- Track policy adoption
- Triage and prioritize DLP issues
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Behavioral analytics | Churn Reduction | Customer Success | Cybersecurity | Data Loss Prevention | Data loss | Executive Communication | False positive analysis | Gainsight | Incident Response | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy tuning | Postman | Regex | SOC Monitoring | Threat detection
Education
N/A
Regions
Countries
States
Cities
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