IT Administrator
Tasks
- Change group membership
- Configure browser access
- Coordinate device shipping
- Create IT documentation
- Document troubleshooting steps
- Escalate complex network issues
- Follow-up until resolution
- Handle escalations
- Install and troubleshoot software
- Maintain IT inventory
- Maintain knowledge base articles
- Manage operating system patching
- Manage shared mailboxes
- Manage ticketing incidents
- Manage user accounts
- Prioritize incidents by impact
- Provide Tier 1 support
- Provide tier 2 support
- Reset passwords
- Respond to tickets within SLA
- Support Microsoft 365 applications
- Support OneDrive
- Support Outlook
- Support SaaS access requests
- Support SharePoint
- Support audio video conference rooms
- Support teams
- Support warranty claims
- Track assets
- Troubleshoot MFA
- Troubleshoot MacOS
- Troubleshoot VPN connectivity
- Troubleshoot Wi-Fi connectivity
- Troubleshoot Windows laptops
- Troubleshoot permissions
- Update distribution lists
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Asset Management | Audio/Video | Audio/video conferencing | Azure AD | Distribution lists | Entra ID | Freshservice | Google Workspace | Group membership | IT Inventory | Jamf | Jira Service | Jira Service Management | MFA troubleshooting | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Microsoft Intune | Multi-Factor | Multi-Factor Authentication | Office Applications | OneDrive | Outlook | Password reset | Permissions Management | Powershell | SaaS | Service Level | Service Level Agreement | Service Management | ServiceNow | SharePoint | Shared Mailboxes | Slack | Teams | Ticket management | User Account Management | VPN | Video conferencing | Wi-Fi | Windows | Zendesk | Zoom
Education
N/A
Roles
Administrator | Engineer | IT | IT Administrator | IT Support | IT Support Engineer | Support Engineer
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