Technical Support Engineer
Tasks
- Analyze logs and configurations
- Communicate with customers and provide updates
- Contribute to knowledge bases and documentation
- Escalate issues to engineering teams
- Identify root causes and recommend solutions
- Own support cases end to end
- Provide technical troubleshooting for customer issues
Perks/Benefits
Skills/Tech-stack
Linux | Log Analysis | Logging | Monitoring | Networking | Observability | SIEM | SOAR | Ticketing | UEBA | Windows
Education
N/A
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