Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Build customer playbooks
- Coach and manage customer success team
- Collect cybersecurity feedback
- Conduct customer workshops and training
- Coordinate incident response with engineering
- Debug policy false positives
- Drive customer onboarding
- Lead technical account management
- Manage DLP policy adoption
- Monitor leak attempts and signals
- Partner with engineering on DLP gaps
- Predict and prevent customer churn
- Reproduce and prioritize issues
Perks/Benefits
Skills/Tech-stack
Behavioral analytics | CISO stakeholder management | Customer Onboarding | Customer Success | Cybersecurity | Data Loss Prevention | Data loss | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy Management | Postman | Regular Expressions | Stakeholder management | Threat detection
Education
N/A
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