Tier 2 IT Support Technician
Tasks
- Configure and troubleshoot printers and endpoint peripherals
- Coordinate user workstation relocations and office moves
- Document issues and resolutions in ticketing systems
- Ensure compliance with security policies and operational procedures
- Escalate complex issues to engineering teams
- Install configure image and deploy desktop and laptop systems
- Maintain IT asset inventory and lifecycle tracking
- Manage Active Directory accounts
- Manage permissions and group membership
- Provide deskside and remote desktop support
- Reset passwords and unlock accounts
- Test and evaluate desktop hardware and peripherals
- Troubleshoot hardware software and operating system issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Asset Management | Desktop imaging | Endpoint Management | Group Policy | IT Asset Management | Microsoft Office | Printer Troubleshooting | Remedy | ServiceNow | Software Deployment | Ticketing systems | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Arts | Master of Science
Regions
Countries
States
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