Customer Success Manager
Remote, Pennsylvania, United States, United States
R
USD 57K-84K (estimate) Mid-level Full Time
Tasks
- Collect customer feedback
- Drive product adoption
- Improve success plans and playbooks
- Influence product development
- Lead customer onboarding
- Manage customer relationships
- Monitor customer health and usage metrics
- Own renewals and retention
- Partner on account expansion
- Support implementation and deployment
Perks/Benefits
- Career development
- Elective benefits program
- Global networking
- In country travel
- Leadership development programs
- Life Empowerment Assistance Program
- On-demand courses
- Remote work
Skills/Tech-stack
Account Management | B2B SaaS | CRM | CSAT | Churn Reduction | Customer Health | Customer Success | Cybersecurity | Gainsight | HubSpot | IT Infrastructure | NRR | Renewals | Sales collaboration | Salesforce | Stakeholder management | Usage Metrics
Education
N/A
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