Customer Success Manager - Unit 42
Tasks
- Advise customers on refresh needs
- Communicate product updates and events
- Coordinate resolutions with consulting teams
- Develop trusted advisor relationships
- Drive customer adoption
- Handle customer support escalations
- Identify upsell opportunities
- Improve customer satisfaction
- Influence service and product roadmap
- Own onboarding
- Track customer success performance metrics
Perks/Benefits
Skills/Tech-stack
Adoption | CSAT | Consultative selling | Cross-sell | Customer Engagement | Customer Success | Customer support | Cybersecurity | Data Analysis | Escalation management | Onboarding | Project Management | Renewal management | SaaS | Sales operations | Tableau | Upsell
Education
N/A
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