Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Conduct red team workshops and breach simulation
- Coordinate engineering to reproduce and fix DLP gaps
- Debug data loss prevention false positives
- Develop and coach customer success team
- Drive DLP onboarding and policy enforcement
- Gather customer cybersecurity feedback
- Lead technical account management
- Manage customer escalations
- Monitor policy adoption and leak prevention metrics
- Own customer success strategy
- Plan and execute customer cyber health reviews
- Predict and prevent customer churn
- Present security updates to CISO
Perks/Benefits
Skills/Tech-stack
Account Management | Behavioral analytics | Customer Onboarding | Customer Success | Cybersecurity | DLP Policy | DLP policy management | Data Exfiltration Detection | Data Loss Prevention | Data exfiltration | Data loss | Executive reporting | Exfiltration detection | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | PII Detection | Policy Management | Postman | Regex | SOC Monitoring | Technical account management
Education
N/A
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