Escalation Engineer, ZIA/ZPA
Bangalore, IND; Bangalore, IND; Mohali, IND
INR 2800K-4000K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering on troubleshooting
- Maintain technical knowledge base entries
- Own escalated customer issue resolution
- Provide status updates and action plans
- Reproduce customer reported issues in controlled environments
- Resolve critical cases within SLAs
Perks/Benefits
- 24x7 on-call rotation
- Education reimbursement
- Health plans
- Hybrid work
- In-office perks
- Paid time off
- Parental leave
- Retirement options
Skills/Tech-stack
DNS | FTP | Firewall | HTTP | IDS/IPS | IPSec | MTR | Ping | SMTP | SSL/TLS | TCP/IP | Traceroute | Troubleshooting | VPN
Education
Regions
Countries
States
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