Escalation Engineer, ZIA/ZPA

Bangalore, IND; Bangalore, IND; Mohali, IND

INR 2800K-4000K (estimate) Senior-level Full Time

@ Z...

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Found 21h ago

Tasks

Collaborate with engineering on troubleshooting
Maintain technical knowledge base entries
Own escalated customer issue resolution
Provide status updates and action plans
Reproduce customer reported issues in controlled environments
Resolve critical cases within SLAs

Perks/Benefits

Skills/Tech-stack

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Escalation Engineer, ZIA/ZPA

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