Help Desk Support Technician II
Aberdeen Proving Ground, MD
USD 66K-100K (estimate) Mid-level Full Time
Tasks
- Configure applications
- Configure operating systems
- Diagnose hardware problems
- Diagnose software problems
- Escalate non routine issues to tier 2
- Follow up service desk tickets
- Handle help desk requests
- Install and modify computer hardware
- Manage mobile devices
- Manage printers
- Provide technical assistance
- Resolve incidents through ticketing
- Train system users
Perks/Benefits
- N/A
Skills/Tech-stack
Computer peripherals | Customer Service | Device Management | IT Customer Service | Mobile Device | Mobile Device Management | Mobile Devices | Mobile Devices iOS | Office 365 | Operating Systems | PC Hardware | Printers | Scanners | Service Desk | ServiceNow | Ticketing system | Troubleshooting | Windows 10
Education
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