Help Desk Support Technician II
Tasks
- Configure Office applications
- Diagnose hardware and software issues
- Follow up on ticket resolution
- Install and modify PC hardware and peripherals
- Load and configure operating systems
- Manage service desk tickets
- Provide technical assistance
- Respond to user requests
- Support Tier 2 escalations
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | Device Management | Microsoft Office | Microsoft Office 365 | Mobile Device | Mobile Device Management | Network hardware | Office 365 | PC Hardware | Printers | Scanners | Service Desk | Ticketing systems | Troubleshooting | Windows 10
Education
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