Product Support Engineer (Appsec) On prem
Tasks
- Analyze logs
- Analyze support case trends
- Assess customer technical environment
- Conduct remote troubleshooting sessions
- Contribute to knowledge base
- Deliver best solutions
- Escalate issues to backline teams
- Handle level 2 technical support cases
- Handle level 3 technical support cases
- Manage support hotline tickets
- Mentor level 1 engineers
- Provide workarounds
- Respond to customer SLAs by email and phone
- Stay current with product technologies
- Support deployments
- Troubleshoot performance issues
- Troubleshoot system crashes
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Burp Suite | Cloud platform | Curl | Fiddler | Firewalls | Google Cloud | Google Cloud Platform | HTTP | Linux | Load balancers | Network Security | OpenSSL | Oracle Databases | Postman | Proxies | SSL | TCPDump | TCPIP | Troubleshooting | Unix | Wireshark
Education
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