IT Zendesk Administrator
Berlin, Berlin, Germany
EUR 65K-80K (estimate) Senior-level Full Time
Tasks
- Administer Zendesk instance
- Build Zendesk API integrations
- Collaborate with CX and Product teams
- Configure Zendesk support guide talk chat explore
- Design workflow triggers automations macros
- Document technical configurations
- Implement self service strategy
- Lead Zendesk feature rollouts
- Manage Zendesk webhooks
- Optimize Answer Bot chatbots
Perks/Benefits
- Birthday day off
- Employee assistance program
- Flexible working arrangements
- Health insurance
- LinkedIn Learning
- Mobility Credit
- Partner discounts
- Sabbatical
- Short term EU work policy
- Special leave policies
Skills/Tech-stack
Automation | Jira | Liquid | REST API | Salesforce | Slack | Webhooks | Workflow design | Zendesk | Zendesk API
Education
N/A
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