IT Incident Manager, Senior
USA, FL, Hurlburt Field (100 Bartley St), United States
USD 86K-198K Senior-level Full Time
Tasks
- Coordinate technical resources across IT teams
- Develop and implement incident management process
- Develop and publish incident reports
- Disseminate reports to NetOps Centers
- Document and track resolution prevention plans
- Document incident relation to configuration items
- Ensure incident management process compliance
- Ensure incident reports include notes for review
- Ensure incident tickets have current information or corrective action
- Maintain incident management process
- Monitor process effectiveness and recommend improvements
- Perform incident notifications and escalations within SLAs
- Perform incident trend analysis
- Provide input to problem management teams during root cause investigations
- Provide technical incident analysis
- Recommend corrective actions
- Submit and schedule follow up change tickets
Perks/Benefits
- Nonstandard Work Schedule
- Professional development
- Shift work support
- TS/SCI clearance
- Tuition assistance
Skills/Tech-stack
Application Monitoring | Citrix | Configuration Management | Database Administration | IT Service Management | IT service | ITIL | Incident Management | Internet Protocol | Microsoft SQL | Microsoft SQL Server | Monitoring Tools | Network Monitoring | Networking | Oracle | Remedy | SQL Server | Server virtualization | Service Level | Service Level Agreements | Service Management | Storage | Ticketing systems | Unix systems | Voice Over | Voice over Internet Protocol | Windows server
Education
Roles
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