DevOps Platform Engineer (Customer Support Engineer)
Tasks
- Contribute to self service solutions
- Guide clients through solutions
- Handle product inquiries
- Improve solutions using knowledge base
- Log customer interactions in CRM
- Manage customer cases
- Prioritize multiple cases
- Provide non technical support
- Provide technical support
- Resolve account management issues
- Share technical knowledge through training
Perks/Benefits
- N/A
Skills/Tech-stack
Android | CRM | Customer support | GenAI | IOS | MacOS | SLA | Windows
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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