Microsoft Support Administrator
Tasks
- Administer and troubleshoot Microsoft 365 user accounts, licenses, and groups
- Apply security best practices
- Assist with backup and recovery
- Assist with cross training NOC team members
- Communicate ticket status to clients
- Create and maintain IT knowledgebase articles
- Escalate and collaborate on complex technical issues
- Manage and support Microsoft Exchange Online
- Perform Active Directory administration and troubleshooting
- Provide Level 2 technical support for Microsoft products
- Resolve support tickets to minimize downtime
- Track incident and request lifecycle
Perks/Benefits
Skills/Tech-stack
365 Admin Center | Active Directory | Admin Center | Conditional Access | DHCP | DNS | EndPoint Manager | Exchange Online | Group Policy | Intune | Microsoft 365 | Microsoft 365 Admin | Microsoft 365 Admin Center | Microsoft Azure | Microsoft Endpoint | Microsoft Endpoint Manager | Microsoft Teams | Multi-Factor | Multi-Factor Authentication | OneDrive | Power BI | Powershell | ServiceNow | SharePoint | Windows server
Education
N/A
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