Process & Technology Support Analyst
Tasks
- Activate or deactivate software licenses
- Assign user roles and permissions
- Collaborate on issue escalation
- Conduct initial incident diagnosis
- Coordinate with vendors
- Create operational procedures and checklists
- Deploy software updates
- Document solutions in knowledge base
- Escalate incidents with diagnostic reports
- Manage access requests
- Monitor dashboards for anomalies
- Monitor operational performance metrics
- Onboard and train employees on procedures
- Perform basic configuration changes
- Provide feedback on recurring problems
- Provide known workaround support
- Restart services and run scripts
- Review system logs
- Set up user workstations
- Troubleshoot integration issues
- Verify patch installation success
Perks/Benefits
- 24 7 Core support team
- Group personal accident insurance
- Group term life insurance
- Health insurance
- Paid leave
- Paid vacation
- Parental leave
- Retirement benefits
- Sick leave
- Social security
- Training and development
Skills/Tech-stack
Bash | Customer Service | IT Service Management | IT service | Incident Management | Knowledge Base | Microsoft Excel | Networking | Operating System | Powershell | Public Cloud | Service Management | ServiceNow | Windows Operating | Windows Operating System
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