Technical Support Engineer
Mexico City, CDMX, Mexico
MXN 168K-192K (estimate) Entry-level Full Time
Tasks
- Analyze configuration information
- Analyze packet trace information
- Collect configuration information
- Collect network information
- Consult technical documentation
- Escalate and resolve cases
- Handle customer communication
- Manage technical cases
- Recommend configuration changes
- Reproduce customer environments in lab
- Troubleshoot network issues
Perks/Benefits
Skills/Tech-stack
Anti-spam | Firewalls | IDSIPS | IPSec | Knowledge Base | Knowledge Base Articles | L2 switches | L3 switches | Linux | Packet Tracing | Problem Solving | Routing Protocols | TCPIP | Technical documentation | Troubleshooting | Unix | Virus scanning | Windows
Education
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