Process & Technology Support Analyst
Tasks
- Activate or deactivate software licenses
- Assign user roles and permissions
- Collaborate on issue escalation
- Conduct initial incident diagnosis
- Coordinate with vendors
- Create operational procedures and checklists
- Deploy software updates
- Document solutions in knowledge base
- Escalate incidents with diagnostic reports
- Manage access requests
- Monitor dashboards for anomalies
- Monitor operational performance metrics
- Onboard and train employees on procedures
- Perform basic configuration changes
- Provide feedback on recurring problems
- Provide known workaround support
- Restart services and run scripts
- Review system logs
- Set up user workstations
- Troubleshoot integration issues
- Verify patch installation success
Perks/Benefits
- 24 7 Core support team
- Group personal accident insurance
- Group term life insurance
- Health insurance
- Paid leave
- Paid vacation
- Parental leave
- Retirement benefits
- Sick leave
- Social security
- Training and development
Skills/Tech-stack
Bash | Customer Service | IT Service Management | IT service | Incident Management | Knowledge Base | Microsoft Excel | Networking | Operating System | Powershell | Public Cloud | Service Management | ServiceNow | Windows Operating | Windows Operating System
Related jobs
-
Mid-level Full TimeRemote (Mexico) R7d ago
-
Security Analyst (Contract) USD 76K-96KAWS | Application Security | Bash | CASB | CI/CDContract position | Supportive collaborative teamMid-level ContractMexico - Remote R9d ago
-
Information Security Compliance Analyst MXN 306K-306KAudit Trail | Audit trail management | ISO 27001 | Information security | JiraAdoption Assistance | Flexible benefits | Health and welfare insurance | Internal job opportunities first | Leadership coursesMid-level Full TimeMexico13d ago
-
Security Operations Analyst MXN 1040K-1462KAccess Management | Bash | CCPA | Cloud Security | CloudFormationEmployee assistance program | Healthcare insurance | Life insurance | Paid Company Holidays | Pension or retirement matchingSenior-level Full TimeMexico City15d ago
-
Incident Response Team - Alert Analyst MXN 204K-204KAlert triage | Cybersecurity | Incident Management | Incident Response | SIEMEnglish requirement advanced level | Hybrid work | Shift work 12x5Mid-level Full TimeAguascalientes R16d ago
-
Senior Analyst, Risk Management & Analytics (R14040) MXN 540K-600KAlternative data | Credit Scoring | Data Analysis | Experimentation | Microsoft ExcelEqual opportunity employer | Remote workSenior-level Full TimeRemote - MX R21d ago
-
Application Administrator II MXN 192K-216KANSI X12 | BizTalk | BizTalk 2004 | BizTalk Server | Data ModelingSenior-level Full TimeMEX - Monterrey, Mexico22d ago
-
Mid-level Full TimeLerma, Mexico23d ago
-
IT Support Administrator MXN 300K-300KAccess Management | Active Directory | Azure Active Directory | Endpoint compliance | Endpoint protectionPaid vacation | Training and developmentMid-level Full TimeMexico - Remote R24d ago
-
Technical Support Engineer MXN 168K-192KAnti-spam | Firewalls | IDSIPS | IPSec | Knowledge BaseOccasional travelEntry-level Full TimeMexico City, CDMX, Mexico26d ago
-
Security Operations Engineer I (Bot Defense) MXN 300K-300KApplication Security | Brute Force | CSRF | Cookie manipulation | Cross-Site ScriptingNone Full TimeGuadalajara, Mexico27d ago
-
SysAdmin Specialist Ciberseguridad MXN 168K-192KActive Directory | Bash | DHCP | DNS | Enterprise LinuxMulticultural collaboration | Professional development planSenior-level Full TimeMexico, Mexico28d ago
-
Entry-level InternshipObispado, NLE, MX, 6406030d ago
-
Threat Detection & Response Senior Specialist MXN 840K-960KBash | EDR | Email Security | Forensics | Identity MonitoringHybrid work | MentorshipSenior-level Full TimeINSURGENTES, Mexico1mo ago
-
Threat Detection & Response Senior Specialist MXN 840K-960KBash | Case management | Cloud Security | Detection engineering | EDRSenior-level Full TimeINSURGENTES, Mexico1mo ago
-
Mid-level Full TimeMexico1mo ago
-
Coordinador (a) CTI MXN 228K-240KAlienVault OTX | Bash | CVEs | CVSS | DNSFlexible hours | Hybrid work | Positive work environment | Superior legal benefitsMid-level Full TimeMexico City, CDMX, Mexico1mo ago