Product Support Engineer
Tasks
- Analyze logs and debug problems
- Escalate priority cases
- Investigate customer issues
- Manage multiple high-priority cases
- Report customer status regularly
- Reproduce customer problems
- Support enterprise production environments
- Troubleshoot complex technical issues
- Work cross functionally with R and D and Product
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Cloud Computing | Cloud platform | Cybersecurity | DNS | Debugging | Enterprise Software | Google Cloud | Google Cloud Platform | Linux | Log Analysis | Networking | OT/ICS | Routing | SIEM | SaaS | TCPIP | Troubleshooting | Windows
Education
N/A
Roles
Related jobs
-
Offensive Security Engineer (Red Team) INR 1200K-1680KAPI Testing | AWS | Active Directory | Application Testing | BashAsynchronous work culture | Flexible autonomy | Remote workMid-level Full TimeRemote - REMOTE, India, India R1d ago
-
AI Research Engineer - Applied AI INR 2000K-3000KAPI Design | AWS SageMaker | Anomaly Detection | Azure Machine Learning | Bias auditingAsynchronous culture | Distributed team | Remote workMid-level Full TimeRemote - REMOTE, India, India R1d ago
-
Senior Product Security Engineer INR 3700K-4600KAI Agents | API Security | AWS | Authentication | AuthorizationCareer development | ESG initiatives | Headspace access | Hybrid work model | Mental health daysSenior-level Full TimeIndia, Bengaluru, Karnataka R1d ago
-
Principal Engineer - CyberArk | On-site, Bangalore INR 2000K-3500KAccess Management | Active Directory | CyberArk | JavaScript | LDAP24 7 support shift flexibility | Professional training resources | Volunteer opportunities | Work from Office | Work-life balanceSenior-level Full TimeBangalore, India R1d ago
-
Senior-level Full TimeIndia - Remote R2d ago
-
Software Development Engineer in Test (Network Security) INR 800K-1500KAPI Testing | AWS | Agile | Azure | CI/CDEmployee diversity and inclusion networks | Global fitness and trivia competitions | Remote-first work model | Sustainability initiatives | Volunteer daysMid-level Full TimeIndia R2d ago
-
Senior-level Full TimeIndia Remote Office (II99) R2d ago
-
Software Engineer, Endpoint Agent INR 1000K-2500KAutomation | C++ | Debian | Debugging | FilesystemAsynchronous work culture | Inclusive workplace | Remote work optionMid-level Full TimeRemote - REMOTE, India, India R2d ago
-
Systems Engineer II INR 2800K-4000KAWS | Access Management | Active Directory | Azure | CPMDiscounted savings plan | Financial coaching | Health insurance | Hybrid work flexibility | Mental health supportSenior-level Full TimeBengaluru, Karnataka, India, India R3d ago
-
Senior Security Engineer II INR 3200K-4500KAWS | Alert triage | Anomaly Detection | Automation | AzureSenior-level Full TimeIN Remote India R3d ago
-
Principal Engineer - IGA I On-site, Bangalore INR 2505K-3500KABAC | API Integration | AWS | Access Certification | Access ManagementInclusive culture | Professional training resources | Remote work support | Volunteer opportunities | Work-life balanceSenior-level Full TimeBangalore, India R3d ago
-
Sr. Engineer | - VMS| Onsite, Bangalore INR 2500K-3500KAWS | Asset Criticality | Attack surface | Attack surface management | Authenticated ScanningProfessional training resources | Volunteer opportunities | Work-life balanceSenior-level Full TimeBangalore, India R3d ago
-
Principal Engineer - PKI | On-site, Bangalore INR 2829K-3500KActive Directory | Apache | Automation | Bash | Certificate Lifecycle ManagementProfessional training resources | Volunteer opportunities | Work-life balanceSenior-level Full TimeBangalore, India R3d ago
-
Senior Threat Researcher- Threat Detection Engineer INR 1500K-4600KAutomation | Bash | CI/CD | Database querying | Disk forensicsCharity initiatives | Fitness competitions | Remote work | Training opportunities | Volunteering daysSenior-level Full TimeIndia R3d ago
-
Engineer III - Backend, Asset Management (Hybrid, IND) INR 3200K-4590KAI tools | Cassandra | Code Reviews | Concurrency | DebuggingAdoption leave | Employee networks | Paid parental leave | Paid time off | Professional developmentSenior-level Full TimePune, India R7d ago
-
IAM PAM (SailPoint) Engineer INR 1000K-1700K2FA | Access Control | Access Governance | Access Management | Access reviewsCertification programs | Health insurance | Internal mobility | Mentorship programs | Relocation programMid-level Full TimeDelhi, DL, India R8d ago
-
Security Engineer - Incident Response INR 2160K-2800KAWS CloudTrail | AWS GuardDuty | Access Management | Amazon Web Services | BashHealth benefits | Paid time off | Parental leave | Remote work flexibility | Retirement savingsMid-level Full TimeIndia R9d ago
-
Mid-level Full TimeRemote, India R9d ago
-
SASE Engineer/ Senior SASE Engineer INR 2542K-3200KAPI Integration | Azure | BGP | Bash | Cloud interconnect24x7 operational support | Boot camp onboarding | Competitive compensation | Flexible hours | Heavy technical trainingSenior-level Full TimeNoida, India, India (Hybrid) R9d ago
-
Software Principal Engineer INR 1753K-3500K.NET | AMD processor architecture | ARM64 | BIOS | BIOS developmentRemote work option | Training and upskilling programsSenior-level Full TimeBengaluru, KA, India R10d ago
-
Senior Quality Assurance Engineer - API/Manual Testing INR 1524K-2541KAgile | Browser testing | Case management | Cross-Browser Testing | Cross-browserRemote workSenior-level Full TimeBengaluru, KA, India R10d ago
-
Senior-level Full TimeBengaluru, India R10d ago
-
Messaging and Collaboration Engineer |8-12 Years| Remote INR 1400K-2500KActive Directory | Cisco WebEx | Cisco Webex Meetings | DHCP | DNSRemote workMid-level Full TimeBengaluru, KA, India R10d ago
-
Dataops Engineer or database administration | Permanent Remote INR 1400K-2000KAWS | Amazon S3 | Ansible | Azure | CI/CDRemote workMid-level Full TimeBengaluru, KA, India R10d ago
-
Distinguished Engineer, Cybersecurity INR 1800K-2700KAI Threat Detection | Access Management | Adversarial risk | Application Security | Cloud SecuritySenior-level Full TimeRemote, India R12d ago