Support Account Manager
Tasks
- Collaborate cross-functionally
- Collect and analyze customer feedback
- Conduct customer onboarding
- Coordinate issue resolution
- Create upgrade plans
- Maintain customer account records
- Manage case and escalations
- Monitor customer support metrics
- Perform root cause analysis
- Provide instance health reports
- Provide technical recommendations
- Resolve support issues
Perks/Benefits
- N/A
Skills/Tech-stack
Case management | Cause analysis | Customer support | Documentation | Incident Management | Information security | Performance Monitoring | Reporting | Root Cause Analysis | Root cause | Upgrade planning
Education
N/A
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