Senior Gainsight Administrator
Tasks
- Administer Gainsight platform
- Build Gainsight Rules Engine jobs
- Configure Gainsight C360 layouts
- Configure Gainsight health models
- Configure Gainsight scorecards
- Configure automated programs and triggers
- Create Gainsight timelines and reporting structure
- Design Gainsight CTAs and playbooks
- Develop CS dashboards and reports
- Enforce Gainsight governance and documentation standards
- Gather requirements and execute Gainsight improvements
- Ingest data from external systems
- Maintain Gainsight success plans and lifecycle frameworks
- Maintain reporting accuracy and consistency
- Manage Gainsight Salesforce integration
- Manage reference data
- Manage schema changes and field mappings
- Monitor troubleshoot and resolve Rules Engine failures
- Monitor troubleshoot and resolve sync failures
- Provide enablement and guidance for Gainsight users
- Support health adoption engagement renewals churn sentiment reporting
Perks/Benefits
- N/A
Skills/Tech-stack
Authentication | Automated Workflows | C360 | CTAs | Dashboards | Data Integrity | Data Quality | Field mapping | Gainsight | Integrations | JSON | Playbooks | Power Automate | REST APIs | Reporting | Rules Engine | Salesforce | Schema management | Scorecards | Success Plans
Education
N/A
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