Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Analyze behavioral analytics
- Collect customer cybersecurity feedback
- Conduct customer field workshops
- Configure DLP policies
- Coordinate customer health reporting
- Debug DLP false positives
- Drive customer onboarding
- Lead technical account management
- Manage and coach customer success team
- Measure leak attempts blocked
- Monitor policy adoption
- Partner with engineering to reproduce issues
- Predict and prevent churn
- Run customer cyber health reviews
- Support executive playbooks
- Triage and prioritize DLP gaps
Perks/Benefits
- Company swag
- Free lunch and happy hours
- Health benefits
- Hybrid work
- Snacks and drinks
- Unlimited paid time off
Skills/Tech-stack
Account Management | Behavioral analytics | Customer Success | Cybersecurity | Data Loss Prevention | Data loss | False Positive Tuning | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy Management | Postman | Regex | Technical account management
Education
N/A
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