Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Indianapolis, IN
A USD 220K-250K (estimate) Executive-level Full Time
Tasks
- Coordinate with CISO stakeholders
- Debug DLP policy false positives
- Instrument customer cyber health metrics
- Lead and coach Customer Success team
- Lead technical account management
- Manage customer escalations and incident response
- Onboard customers for DLP deployment
- Own customer success outcomes
- Partner with engineering to reproduce DLP gaps
- Predict churn and prevent customer pain
- Translate customer feedback into product requirements
- Triage and prioritize DLP issues
Perks/Benefits
Skills/Tech-stack
Behavioral analytics | Customer Onboarding | Customer Success | Cybersecurity | Data Loss Prevention | Data loss | Executive Presentations | Gainsight | Incident Response | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy tuning | Postman | Regex | SOC Monitoring | Threat detection
Education
N/A
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