Senior Customer Success Manager, EMEA
Tasks
- Collaborate with sales and renewals for retention and growth
- Create documentation and training playbooks
- Drive customer onboarding and enablement
- Identify customer needs and recommend solutions
- Interpret pentest results and prioritize remediation
- Maintain customer health records in CS platforms
- Manage EMEA customer portfolio
- Relay customer feedback to internal teams
- Run check ins and quarterly business reviews
- Serve as technical advisor for post sales adoption
Perks/Benefits
- Career development opportunities
- Collaborative innovative environment
- Dental insurance
- Flexible vacation policy
- Health insurance
- Inclusive culture
- Parental leave
- Remote work
- Vision insurance
Skills/Tech-stack
ARR | Account Management | Application Security | Blue Team | Business review | Cloud Security | Customer Success | Cybersecurity | Enterprise Security | GR&R | Gainsight | Information Technology | Jira | NRR | Offensive security | Pentesting | Quarterly Business Review | Red team | Remediation | SOC Operations | SaaS | Salesforce | SoC | Technical account management
Education
N/A
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