Senior Security Customer Experience Engineer
Tasks
- Collaborate with engineering on feature design testing
- Communicate customer updates and gather information
- Diagnose troubleshoot and resolve complex product problems
- Engage solution architects product managers and support engineers
- Maintain technical depth in Microsoft Purview suite
- Mentor and support technical development of team
- Own and resolve customer security escalations
- Provide customer insights recommendations and remediation guidance
- Provide feedback to engineering and product management for continuous improvement
- Respond to technical escalations via phone email and web
Perks/Benefits
- N/A
Skills/Tech-stack
Consultative customer engagement | Customer Engagement | Customer escalation | Customer escalation management | Data Governance | Data Lifecycle Management | Data Loss Prevention | Data lifecycle | Data loss | EDiscovery | Escalation management | Exchange | Incident Troubleshooting | Information Protection | Insider Risk | Insider Risk Management | Lifecycle Management | Loss prevention | Microsoft Defender | Microsoft Purview | Office 365 | Risk Management | Sensitive Information Types
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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