Senior Security MS Engineer - Firewall
Tasks
- Assist with escalations
- Audit ticket quality
- Communicate with clients and teams
- Execute change requests
- Identify security incidents
- Investigate security incidents
- Manage incident tickets
- Monitor security infrastructure
- Perform ticket triage
- Recommend process improvements
- Resolve technical incidents
- Support maintenance activities
- Support shift handover
- Troubleshoot security issues
- Update tickets with resolution actions
Perks/Benefits
Skills/Tech-stack
Change Management | Firewall | Incident Management | Security operations | Service Level | Service Level Agreement | Service Level Agreement (SLA) | ServiceNow | Ticketing systems | Troubleshooting
Education
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