Senior Technical Support Specialist
Atlanta, GA, United States
USD 150K-210K (estimate) Senior-level Full Time
Tasks
- Analyze customer system information
- Consult technical documentation
- Follow up on technical cases
- Manage customer communications
- Provide customer education
- Recommend corrective actions
- Reproduce customer environments
- Troubleshoot Fortinet products
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Leave Program
- Life insurance
- Medical insurance
- Paid Holidays
- Sick leave
- Vacation leave
- Vision insurance
Skills/Tech-stack
AI tools | Firewalls | Fortigate | Fortinet | IDS | IPS | Linux | Networking | OSX | Problem Solving | Routing Protocols | Switching | TCP/IP | Troubleshooting | VPN | Virus scanning | Windows
Education
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