Sr Engineer, Support Operations
Tasks
- Communicate incident status and resolution
- Coordinate with engineering and DevSecOps teams
- Debug and troubleshoot production issues
- Perform root cause analysis
- Prepare standard operating procedures
- Publish knowledge articles
- Resolve issues within service level agreements
- Triage incident tickets
Perks/Benefits
Skills/Tech-stack
APIs | AWS | Access Management | Application Performance Monitoring | Application performance | Automation | Azure | Cloud | Database operations | Groovy | Identity and Access Management | Identity and access | J2EE | Java | JavaScript | Jira | Kubernetes | Linux | Performance Monitoring | Postman | Privileged Access | Privileged Access Management | Python | REST | Reliability Engineering | SOAP | SQL | SSO | ServiceNow | Shell | Site Reliability | Site Reliability Engineering | Ticketing systems | Unix | Windows
Education
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