Support Specialist (IAM, Incident Management, MS Teams, Sharepoint, Onedrive, PowerShell, Graph API)
Tasks
- Administer on call and after hours support
- Conduct problem-solving with vendors and other teams
- Create and maintain support documentation
- Escalate issues to appropriate IT teams
- Monitor system logs and resource availability
- Perform incident management and ticket assignment
- Perform root cause analysis and provide user updates
- Perform user group and security administration
- Provide Tier 2 support for Microsoft 365
- Troubleshoot M365 platform issues
Perks/Benefits
Skills/Tech-stack
Administration | Exchange Online | Graph API | Hybrid Exchange | Intune | Mail Flow | Mail routing | Mail routing rules | Message Trace | Microsoft 365 | Microsoft Graph | Microsoft Graph API | Microsoft Teams | OneDrive | Power Apps | Powershell | Routing rules | SMTP | SharePoint | Yammer
Education
Roles
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