Technical Support Engineer III- Web Security
INR 500K-800K (estimate) Senior-level Full Time Found 6d ago
Tasks
- Act as subject matter expert
- Create and deliver mentoring programs
- Document case details
- Ensure optimal product performance
- Follow company policies
- Gather logs and reproduce issues
- Manage customer escalations
- Participate in knowledge sharing
- Perform additional duties as assigned
- Prioritize workload based on severity
- Proactively resolve potential issues
- Provide in-depth training
- Recommend solutions and escalate
- Research in knowledge base and with team
- Respond to customer cases
- Review user documentation and specifications
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Application support basics | Communication | Customer support | Documentation | Dump analysis | Endpoint diagnostics | File analysis | HTTP Protocol | Information security | Information security concepts | Initiative | Integrity | Linux fundamentals | Log file | Log file analysis | MSSQL fundamentals | Memory dump | Memory dump analysis | Mentoring | Network Latency | Networking Fundamentals | PAC files | Packet Analysis | Red Hat | Red Hat Linux | Red Hat Linux fundamentals | Routing | SSL/TLS | SSL/TLS protocols | Security concepts | Speed | TLS protocols | Teamwork | Technical advising | Troubleshooting | Troubleshooting network | Troubleshooting network latency | Windows Support
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