Technical Support Engineer III- Web Security
Flex - Bengaluru, India
INR 500K-800K (estimate) Senior-level Full Time Found 6d ago
Tasks
- Act as product SME
- Adhere to policies
- Create and deliver training
- Document case details
- Drive customer escalations
- Ensure product performance
- Gather logs and reproduce issues
- Perform training and support projects
- Prioritize workload
- Proactively identify and resolve issues
- Provide technical reviews
- Recommend and escalate solutions
- Research in KB and documentation
- Respond to customer cases
- Share knowledge
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Dump analysis | Endpoint diagnostics | HTTP Protocol | Information security | Linux fundamentals | Log Analysis | MSSQL | Memory dump | Memory dump analysis | Network Latency | Network latency diagnosis | Networking Fundamentals | PAC files | Packet Analysis | Routing | SSL/TLS | SSL/TLS protocols | TLS protocols | Windows Support
Education
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