Technical Support Engineer III - Web Security
Home Office - Bengaluru, India
INR 500K-800K (estimate) Senior-level Full Time Found 17d ago
Tasks
- Adhere to policies and procedures
- Create and deliver mentoring programs
- Document interactions and case details
- Ensure product performance and customer satisfaction
- Gather logs and reproduce issues
- Identify and resolve potential problems
- Participate in knowledge sharing
- Perform other duties and projects
- Prioritize workload and manage escalations
- Provide subject matter expertise
- Recommend and escalate solutions
- Research issues in knowledge base
- Respond to customer cases
- Review user documentation and specifications
- Train on product and integrations
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Dump analysis | Endpoint diagnostics | HTTP Protocol | Information security | Linux fundamentals | Log Analysis | MSSQL | Memory dump | Memory dump analysis | Network Latency | Network latency diagnosis | Networking Fundamentals | PAC files | Packet Analysis | Routing | SSL/TLS | SSL/TLS protocols | TCP/IP | TLS protocols | Windows Troubleshooting
Education
N/A
Language: en |
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