Technical Support Engineer
Tasks
- Analyze logs and configurations
- Communicate with customers and provide updates
- Contribute to knowledge bases and documentation
- Escalate issues to engineering teams
- Identify root causes and recommend solutions
- Own support cases end to end
- Provide technical troubleshooting for customer issues
Perks/Benefits
Skills/Tech-stack
Linux | Log Analysis | Logging | Monitoring | Networking | Observability | SIEM | SOAR | Ticketing | UEBA | Windows
Education
N/A
Related jobs
-
Automation | Capacity Planning | Distributed Systems | Latency optimization | MonitoringSenior-level Full TimeLondon, UK4h ago
-
Active Directory | Ansible | Automation | Bash | CertificatesOn-call rotationMid-level Full TimeLondon, UK4h ago
-
Active Directory | Ansible | Automation | Bash | Certificates24/7 on-call rotationMid-level Full TimeLondon, UK4h ago
-
Active Directory | Ansible | Bash | CI/CD | Configuration ManagementNon-standard work hours | On-call rotationSenior-level Full TimeLondon, UK4h ago
-
Senior AI Security & Automation Engineer GBP 70K-85KAccess Management | Azure | Azure Logic | Azure Logic Apps | Azure OpenAICritical illness protection | Cycle to work programme | Defined contribution pension with employer match | Dental and optical cover | Electric vehicle car schemeSenior-level Full TimeLondon, London, United Kingdom5h ago
-
Cloud & Platform Engineer GBP 72K-80KAWS | Access Management | Alerting | Backup and Recovery | CI/CDSenior-level Full TimeBelfast, Northern Ireland, United Kingdom1d ago
-
Support Engineer Microsoft 365 Operations GBP 27K-29KAccess Management | As-a-Service | Azure | Data Compliance | Entra IDFlexi-leave | Hybrid workingEntry-level Full TimeEdinburgh, United Kingdom1d ago
-
Senior IT Support Engineer GBP 55K-55KAzure | Conditional Access | DNS | Defender for Business | Device ComplianceCareer advancement | Employee recognition | Flexible working hours | Hybrid/remote work options | Monthly social eventsSenior-level Full TimeRichmond, United Kingdom1d ago
-
Infrastructure Engineer GBP 39K-46KAnsible | COTS Software | Cloud Computing | Information security | Infrastructure ManagementFlexible working | Hybrid working | Inclusion initiatives | Supportive work environmentMid-level Full TimeEdinburgh, United Kingdom1d ago
-
Software Engineer GBP 47K-61KADA | Agile | C++ | Configuration Management | JiraAnnual leave | Contributory pension scheme | Flexi working | Flexible benefits | Hybrid workMid-level Full Time7174 NATS CTC Whiteley UK, United …1d ago
-
Graduate DevSecOps Engineer GBP 50K-50KAmazon Web Services | Apache Kafka | CI/CD | Cloud Cost Optimization | Cloud platformAccess to food delivery discounts | Bank holidays | Discounted dental scheme | Employee assistance program | Enhanced parental leaveEntry-level Full TimeLondon4d ago
-
System Integrator GBP 65K-85KAPI Integration | Allow Listing | Firewalls | HTML | IP AddressingCareer growth | Flexible work options | Remote hybrid or onsite optionsSenior-level Full TimeUnited Kingdom - Field (Onfido)4d ago
-
AWS | Alerting | Azure | CI/CD | CSPM25 days leave | Bank holidays off | Birthday leave | Employee assistance programme | Health schemeSenior-level Full TimeLondon, England, United Kingdom4d ago
-
Senior Operational Security Engineer GBP 55K-75KAccess Management | Access Review | Anti-Malware | Application Firewall | Certificate managementSenior-level Full TimeLondon, England, United Kingdom5d ago
-
Security Operations Engineer GBP 58K-63KAWS | AWS Security | AWS Security Services | Alert triage | Cloud Forensics25 days holiday | Employee resource groups access | Life assurance | Pension contribution | Private medical health careSenior-level Full TimeLeeds, England, United Kingdom5d ago
-
Security Operations Engineer GBP 58K-63KAWS | AWS Security | AWS Security Services | Access Management | Alert triage25 days holiday | Employee resource groups | Life assurance | Pension contribution | Private medical insuranceSenior-level Full TimeLondon, England, United Kingdom5d ago
-
Technical Support Engineer GBP 46K-60KAccount administration | Active Directory | DNS | Firewall | Group PolicyMid-level Full TimeRemote United Kingdom R5d ago
-
EDR | Incident Response | Kubernetes | Operations Center | ProgrammingRotating on-call schedule | Weekend on-callMid-level Full TimeLondon, UK5d ago
-
Security Engineer GBP 50K-55KAWS | Alert triage | Azure | Bash | CI/CDAnnual leave | Biannual professional development reviews | Flexible working environment | Maternity paternity and adoption leave | Optional private medical dental and vision coverageMid-level Full TimeCardiff, Wales, UK5d ago
-
Security Engineer GBP 50K-55KAWS Security | Azure Security | Bash | CI/CD | CIS BenchmarksAnnual leave | Family-friendly leave | Flexible working | Optional Private Dental | Optional Private MedicalMid-level Full TimeBrighton, UK5d ago
-
Technical Support Engineer - Cloud (Remote, GBR) GBP 50K-56KAPI troubleshooting | AWS | Azure | Cloud Computing | Cloud platformEmployee networks | Paid adoption leave | Paid parental leave | Professional development | Remote workMid-level Full TimeGBR Remote, United Kingdom R5d ago
-
Mid-level Full TimeLondon, England, United Kingdom5d ago
-
Senior Security Engineer GBP 72K-81KAccess Management | Azure | Azure AD | Bicep | Defender XDREnhanced parental leave | Flexible benefits budget | Income protection | Learning and development budget | Life insuranceSenior-level Full TimeLondon R6d ago
-
Infrastructure Engineer GBP 55K-55KAWS | Amazon Web Services | Automation | Docker | Infrastructure as CodeHybrid workMid-level Full TimeCheltenham, England, United Kingdom6d ago
-
Cyber Security Engineer GBP 44K-60KApplication control | Confidentiality Integrity Availability | Configuration Management | Data Loss Prevention | Data lossSC ClearanceMid-level Full TimeFeltham, England, United Kingdom6d ago