Security Operations Coordinator - 1:30pm - 12:00am
Plano, TX Office, United States
USD 44K-44K (estimate) Entry-level Full Time
Tasks
- Answer inbound customer phone calls
- Conduct remote security checks
- Contact customers and request emergency services
- De escalate security threats
- Dispatch alarms to emergency personnel
- Generate alarm response and life safety reports
- Maintain accurate records and documentation
- Manage two way audio interactions
- Monitor and verify alarm signals
- Perform basic alarm support arming disarming
- Perform video verification
- Provide virtual security escorts
Perks/Benefits
- Customer Focused Work Culture
- Employee referral bonuses
- Flexible schedule
- Full Benefits Day 1
- Paid sick time
- Paid vacation
- Training provided
Skills/Tech-stack
Alarm Monitoring | Alarm Verification | Call Center | Call center operations | De-escalation | Emergency dispatch | Incident Dispatching | Microsoft Office | Two Way Audio | Video Surveillance
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