Cyber IT Specialist, 3rd Shift (CSTS) / Interim Secret
Beltsville, MD, United States
USD 80K-128K Mid-level Full Time Temporary
Tasks
- Close tickets with accurate documentation
- Complete task list reports
- Conduct root cause analysis
- Coordinate hardware shipment to CONUS and OCONUS sites
- Coordinate with cross functional teams to resolve outages
- Create knowledge articles
- Create update and audit ServiceNow tickets
- Diagnose issues using enterprise tools vendor resources and research
- Document troubleshooting steps and actions in ServiceNow
- Escalate unresolved incidents to appropriate teams
- Hand off shift information to oncoming shift
- Initiate and coordinate major incident response plan activities
- Investigate outages incidents and service requests
- Maintain escalation paths call lists and rosters
- Monitor Splunk dashboards and SolarWinds
- Monitor personnel activity alerts and mailboxes
- Notify shift lead of identified issues
- Oversee monitoring tool performance and security
- Participate in disaster recovery processes
- Perform incident triage troubleshooting and resolution
- Perform quality checks on tickets and deliverables
- Perform trend analysis for recurring issues
- Set up bridge line and notify stakeholders
- Support asset management hardware receiving inventorying and tracking
- Track major incident status
- Verify incident resolution with end users
Perks/Benefits
- N/A
Skills/Tech-stack
Asset Management | Cause analysis | Cybersecurity | Disaster Recovery | ITSM | Incident Management | Incident Response | Major Incident | Major incident management | Network operations | Request Management | Root Cause Analysis | Root cause | Security clearance | Service Request | Service request management | ServiceNow | SolarWinds | Splunk | Troubleshooting
Education
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