Security Administration Services Helpdesk – Sr Associate
Tasks
- Document requests troubleshooting steps and outcomes
- Escalate incidents
- Follow standard operating procedures
- Handle calls and chats
- Identify recurring issues
- Maintain confidentiality for sensitive information
- Meet service level goals
- Recommend process improvements
- Troubleshoot issues
Perks/Benefits
Skills/Tech-stack
Communication | Customer support | Incident Management | Knowledge Base | ServiceNow | Stakeholder management | Ticketing | Troubleshooting
Education
Roles
Analyst | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist
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