SOC Supervisor
Tasks
- Analyze datasets and space layouts
- Assess service statistics
- Author security incident reports
- Brief internal leaders
- Coach and mentor operators
- Collaborate with departments to resolve customer challenges
- Conduct conflict management
- Conduct shift briefings
- Correct access control misconfigurations
- Draft stakeholder notifications
- Escalate issues to senior management
- Facilitate tabletop exercises
- Improve SOC processes and quality
- Manage access management workflows
- Manage incident response
- Oversee SOC quality control
- Provide on-call support
- Remove user permissions
- Represent SOC in incident response meetings
- Respond to escalated customer service issues
- Send emergency messages
- Triage security incidents
- Use software systems for security operations
Perks/Benefits
- 401k employer match
- Employee assistance program
- Employee discount program
- HSA employer contribution
- Health and wellness benefit
- Life insurance
- Medical FSA
- Medical insurance
- Paid Holidays
- Paid leave
- Pet insurance
Skills/Tech-stack
Access Control | Alarm Monitoring | Crisis response | Customer Service | Incident Management | Python | Quality Control | SQL | Security operations | Splunk | Stakeholder Communications | Tabletop Exercises
Education
Roles
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