Technical Support Engineer
Tasks
- Analyze logs and monitoring data
- Collaborate with engineering for escalations
- Coordinate communication during critical incidents
- Create troubleshooting documentation
- Identify root causes
- Maintain monitoring scripts and reports
- Provide status updates within SLAs
- Resolve customer incidents
- Triage customer issues
- Troubleshoot reported problems
Perks/Benefits
Skills/Tech-stack
AI tools | API Integration | Automation | Log Analysis | Monitoring | Prompt engineering | SQL | Troubleshooting
Education
Regions
Countries
States
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