Onboarding IAM - Inside Sales Account Manager
Tasks
- Build client relationships
- Conduct customer trainings
- Ensure account setup timelines
- Identify customer needs and challenges
- Identify new opportunities
- Maintain customer standards and catalogues
- Manage Salesforce activity
- Manage deal registration
- Manage pricing strategy
- Mentor and delegate support tasks
- Onboard new accounts
- Oversee customer satisfaction
- Perform client portal onboarding
- Prepare client activity reports
- Process order escalations
- Provide complex solution quotes
- Provide customer tutorials
- Provide proactive sales support
- Support RMA escalations
Perks/Benefits
- 401k plan
- Free therapy visits
- Medical insurance
- Meditation resources
- Mental health coaching
- Paid time off
- Volunteer time off
- Wellness resources
Skills/Tech-stack
Customer Relationship Management | Customer relationship | Deal registration | Order Management | Portal management | Pricing Strategy | Quote Management | RMA management | Relationship Management | Salesforce
Education
N/A
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