ESD Technician III (Senior)
Tasks
- Conduct trend analysis
- Develop knowledgebase articles
- Generate performance reports
- Improve support processes
- Lead troubleshooting initiatives
- Manage IT projects
- Mentor junior staff
- Provide advanced technical support
- Resolve complex hardware software network issues
- Stay updated on new technologies
Perks/Benefits
- Corporate discounts
- Employee assistance program
- Flexible work environment
- Internal mobility
- Pet insurance
- Referral bonus
- Training and certification assistance
Skills/Tech-stack
Active Directory | Automation tools | Cloud services | Hardware Troubleshooting | IT Security | ITIL | Incident Response | Linux | MacOS | Microsoft 365 | Network Troubleshooting | Performance reporting | Remote Support | Software Troubleshooting | Ticketing systems | Trend analysis | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | High School Diploma | Master of Science | PhD
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