Manager of Customer Success (Tampa, FL)
Tasks
- Align customer success with business goals
- Build repeatable escalation frameworks
- Collaborate with support, product, engineering
- Contribute to long range customer success planning
- Create account coverage models
- Define outcome based success strategies
- Deliver voice of the customer feedback to product engineering
- Drive scalable engagement models
- Forecast capacity using insights
- Lead customer success team
- Lead technical escalations
- Manage executive customer relationships
- Monitor customer health signals
- Optimize customer coverage
- Oversee post sale customer lifecycle
- Provide mentorship and hands on support
- Track success metrics for adoption renewals
Perks/Benefits
- 401k employer matching
- Comprehensive Time Off Policy
- Comprehensive medical, dental, & vision insurance
- Employee Referral Bonus Program
- Wellness programs
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Customer Success | Cybersecurity | Data Analysis | EDR | Endpoint Security | Functional collaboration | Gainsight | Jira | MDR | SIEM | Salesforce | Technical Escalation | XDR | Zendesk
Education
N/A
Regions
Countries
States
Cities
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