IT Experience Services Systems Administrator
Tasks
- Administer Office 365 services
- Administer and maintain enterprise IT systems
- Collaborate with stakeholders on technology solutions
- Configure security policies and compliance
- Create knowledge base articles
- Design IT service integrations
- Develop documentation and SOPs
- Diagnose and resolve incidents
- Enable IT self service
- Ensure security compliance and access control
- Implement automation to reduce manual work
- Manage user accounts and licensing
- Manage user roles and permissions
- Monitor system health
- Optimize Office 365 performance
- Oversee software license management
- Participate in on-call rotation
- Perform upgrades and patching
- Provide escalation support for incidents
- Provide mentorship and training
- Serve as primary SME for critical platforms
- Track and optimize software usage
- Troubleshoot complex technical issues
Perks/Benefits
- 401k with employer match
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability
- Paid Holidays
- Paid parental leave
- Paid sick time
- Paid vacation
- Short-term disability
- Vision insurance
Skills/Tech-stack
API | BeyondTrust | DocuSign | Exchange Online | ITIL | MDM | Microsoft 365 | Microsoft Teams | Office 365 | OneDrive | Powershell | ServiceNow | SharePoint | Talkdesk
Education
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