SIAM IT Operations Service Management (ITSM) Specialist
CFO CLASSIFIED VA (NB LOCATION), United States
USD 103K-218K Senior-level Full Time
Tasks
- Advise event monitoring rule tuning
- Advise incident management frameworks
- Analyze customer feedback metrics
- Build service reporting metrics
- Chair change control meetings
- Conduct configuration audits and verification
- Create dashboards reports for service delivery
- Define asset and CI naming conventions
- Design event management processes
- Develop service delivery process improvement
- Ensure change traceability through documentation and approvals
- Facilitate technical meeting sessions
- Identify incident trends for problem tickets
- Maintain CMDB and CI relationships
- Monitor services and perform compliance verifications
- Produce technical documentation and training materials
- Provide change management governance
- Recommend incident resolution automation
- Support configuration management planning and standards
- Support major incident workflows
Perks/Benefits
Skills/Tech-stack
CMDB | Cause analysis | Change Management | Compliance | Configuration Management | Dashboards | Event management | Governance | ITIL | ITSM | Incident Management | Problem Management | Process Improvement | Root Cause Analysis | Root cause | SIAM | Service Delivery | ServiceNow
Education
N/A
Related jobs
-
Systems Administrator USD 90K-125KActive Directory | Authentication | Backup and Recovery | Configuration Management | Cybersecurity401k plan | Critical illness and accident insurance | Dental insurance | ESOP | HSA/FSA accountsMid-level Full TimeWallops Island, VA18h ago
-
IT Security Risk and Compliance Analyst II USD 91K-125KAlert triage | Cause analysis | Change Control | Incident Response | Information securitySenior-level Full TimeSilver Spring, MD, United States1d ago
-
Application Security Architect USD 126K-227KAI Security | AI security platforms | API Management | Access Management | Agentic AISenior-level Full TimeUSA - St. Petersburg - RSV, …1d ago
-
Technology System Administrator USD 83K-97KActive Directory | Backup and Recovery | Bash | Cloud Computing | ComplianceMid-level Full TimePewaukee, WI, United States1d ago
-
Analyst IT Vulnerability Management USD 70K-120KARM | AWS Inspector | AWS Systems Manager | AWS systems | Attack surface401k plan | Company match | Flexible work schedule | Free travel on JetBlue | Healthcare benefitsEntry-level Full TimeLong Island City, NY, US, 111011d ago
-
Access Control | Application Firewall | Cause analysis | Check Point | CiscoMid-level Full TimeTampa, Florida, United States1d ago
-
IT Security Analyst (Tier 1) USD 80K-100KDetection and Response | Endpoint Detection and Response | Endpoint detection | FTP | FirewallMid-level Full TimeTampa, Florida, United States1d ago
-
Senior Support Systems Administrator USD 120K-149KAutomation | Backup and Recovery | Contextual Workspaces | Disaster Recovery | DocumentationAnnual L and D budget | Flexible hybrid setup | Health, dental, vision insurance | Home office stipend | Unlimited PTOSenior-level Full TimeRaleigh, North Carolina R2d ago
-
API controls | Access Management | Application Controls | Automated Control Testing | Automated application controls401k match | Dental insurance | Incentive bonus | Life insurance | Long-term disabilitySenior-level Full TimeNew York2d ago
-
Technical Onboarding & Security Specialist USD 80K-95KConfiguration Management | Customer Onboarding | Deployment | Project Management | Risk MitigationSenior-level Full TimeBoston, MA, US2d ago
-
Mid-level Full TimeHerndon, VA, United States2d ago
-
Incident Response, Lead USD 76K-116KCMDB | Disaster Recovery | ISO 22301 | IT Service Management | IT serviceSenior-level Full TimeRemote - TX, United States R2d ago
-
Clinical Risk Manager USD 84K-130KCause analysis | Claims management | Clinical Risk Assessment | Compliance Management | Conflict ResolutionCareer pathways | Community involvement opportunities | Free parking | Health savings account | Medical, dental, and vision optionsMid-level Full TimeEVH Evanston Hospital, United States2d ago
-
Head of Vulnerability Management USD 220K-275KAWS Security | AWS Security Hub | CI/CD | CIS Benchmarks | CVSSExecutive-level Full TimeLakeway TX - Telecommuter, United States R2d ago
-
AED | Access Control | Badge Management | CPR | DataminrEntry-level Full TimeTempe, AZ2d ago
-
Computer Security System Specialist USD 95K-130KAnti-Malware | Anti-virus | Asset Management | Asset discovery | AutomationPublic trust clearance required | Remote work | Travel requiredMid-level Full TimeWork from home, VA, United States R3d ago
-
ECMA - Process Optimization Specialist USD 80K-95KAccess Management | Agile | Business Process | Business process assessment | ICAM401k match | Relocation assistance | Technical trainingMid-level Full TimeFort Belvoir, VA, United States3d ago
-
GRC Specialist USD 72K-90KAI | AWS | Access Management | Access Recertification | Automation401k matching | Equity ownership | Flex fund stipend | Health coverage | Hybrid workMid-level Full TimeRaleigh, North Carolina, USA R3d ago
-
Business Continuity | Cloud Computing | Database Administration | Disaster Recovery | DocumentationDental insurance | Flexible spending accounts | Health insurance | Mentorship opportunities | Paid HolidaysMid-level Full TimeCincinnati, OH, US, 452213d ago
-
Disaster Recovery Technology Strategist USD 112K-150KAccess Management | Active Directory | Air Gapped Architecture | Air-gapped | Azure Active DirectoryMid-level Full TimeUS GA Atlanta Suwanee 1 DC1, …3d ago
-
Access Control | Access control systems | Computer Security | Control Systems | CounterintelligenceFlexible work hours | On-call rotation | Paid time off | Parental leave | Work-life balanceMid-level Full TimeHerndon, Virginia, USA3d ago
-
Data Operations Specialist (Remote) USD 55K-62KAWS | Azure | CI/CD | CUI | Cause analysisRemote workMid-level Full TimeBethesda, MD, United States R3d ago
-
Audit Testing | Compliance | Documentation | External audit | GovernanceHealth insurance | Hybrid work | Paid time off | Retirement plansSenior-level Full TimeParsippany, NJ, US3d ago
-
IT/IS GRC Consultant USD 84K-152KAccess Management | Backup and Recovery | Compliance | Data Classification | Data encryption401k | Disability insurance | Employee assistance program | Health and wellness benefits | Paid HolidaysMid-level Full TimeChicago Illinois HQ (300 E. Randolph …3d ago
-
IT Service Technician - Level 1 USD 59K-74KComputer Imaging | Desk support | Hardware Troubleshooting | Help desk | Help desk supportEntry-level Full TimeLehi, Utah3d ago