SIAM IT Operations Service Management (ITSM) Specialist
CFO CLASSIFIED VA (NB LOCATION), United States
USD 103K-218K Senior-level Full Time
Tasks
- Advise event monitoring rule tuning
- Advise incident management frameworks
- Analyze customer feedback metrics
- Build service reporting metrics
- Chair change control meetings
- Conduct configuration audits and verification
- Create dashboards reports for service delivery
- Define asset and CI naming conventions
- Design event management processes
- Develop service delivery process improvement
- Ensure change traceability through documentation and approvals
- Facilitate technical meeting sessions
- Identify incident trends for problem tickets
- Maintain CMDB and CI relationships
- Monitor services and perform compliance verifications
- Produce technical documentation and training materials
- Provide change management governance
- Recommend incident resolution automation
- Support configuration management planning and standards
- Support major incident workflows
Perks/Benefits
Skills/Tech-stack
CMDB | Cause analysis | Change Management | Compliance | Configuration Management | Dashboards | Event management | Governance | ITIL | ITSM | Incident Management | Problem Management | Process Improvement | Root Cause Analysis | Root cause | SIAM | Service Delivery | ServiceNow
Education
N/A
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