Administrative Services Technical Support Specialist
Tasks
- Assess and prioritize incoming cases
- Deliver training sessions
- Document steps to reproduce
- Maintain knowledge base for customer self service
- Manage support cases in Salesforce Service Cloud
- Provide customer technical guidance and software training
- Provide customer technical support via phone chat web email
- Research known issues and defects
- Triage incidents by severity urgency and content
- Troubleshoot issues and replicate incidents
- Use AI tools to improve customer support
Perks/Benefits
- 401k match
- Flexible vacation
- HSA contributions
- Healthcare options
- Paid Holidays
- Paid parental leave
- Paid training mentorship
- Professional development
- Weekly catered lunches
- Wellness stipends
Skills/Tech-stack
AI | API | Budgeting | CSS | Data Management | ETL | Procurement | Salesforce Service | Salesforce Service Cloud | Service Cloud | Utility billing
Education
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