Customer Care Portal Administrator
Tasks
- Align messaging across customer facing platforms
- Conduct customer training sessions
- Coordinate product data and customer facing content
- Coordinate with internal teams for support consistency
- Create customer and internal documentation
- Deliver customer experience improvement projects
- Gather and document customer feedback
- Maintain customer facing portals and online resources
- Manage timelines deliverables and tasks for portal initiatives
- Monitor portal functionality and troubleshoot access issues
- Resolve portal inquiries and technical issues
- Respond to customer questions and support requests
- Support onboarding for customer portal access
- Support portal enhancements and feature updates
- Update and maintain customer account information
Perks/Benefits
- 401k match
- Dental insurance
- Disability insurance
- Life insurance
- Medical insurance
- Paid Holidays
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Cloud Platforms | Customer Success | Customer support | Data Management | Data cleaning | Documentation | Portal administration | Project coordination | Salesforce | Technical Support | Troubleshooting | Workflow Optimization
Education
N/A
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