Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Collect frontline customer feedback
- Drive customer onboarding
- Lead technical account management
- Manage DLP policy false positives
- Manage and coach customer success team
- Monitor customer cyber health metrics
- Orchestrate policy simulators
- Partner with engineering to reproduce DLP gaps
- Plan customer engagements and workshops
- Predict churn and prevent risk
- Prioritize and neutralize DLP gaps
- Run SOC style customer reporting
- Support deployment adoption and ROI reporting
Perks/Benefits
Skills/Tech-stack
Analytics | Artificial Intelligence | Behavioral analytics | Customer Onboarding | Customer Success | Cybersecurity | Data Loss Prevention | Data loss | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy Management | Postman | Program Management | Regex | SOC Reporting | Sales Engineering | Threat detection
Education
N/A
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