Senior Support Systems Administrator
Tasks
- Build Zendesk integrations
- Build support performance dashboards
- Configure Zendesk routing logic
- Define QA test plans
- Design disaster recovery runbooks
- Develop middleware automation
- Execute UAT and regression testing
- Lead incident response for support infrastructure
- Maintain Contextual Workspaces workflows
- Maintain staging environments
- Maintain version controlled technical documentation
- Manage Zendesk triggers and SLAs
- Own Zendesk ecosystem
- Standardize support metrics definitions
Perks/Benefits
- Annual learning and development budget
- Flexible hybrid setup
- Health, dental, and vision insurance
- Home office stipend
- Unlimited PTO
Skills/Tech-stack
API Integration | Backup Strategies | Contextual Workspaces | Disaster Recovery | Incident Management | Intercom | JSON | JavaScript | Liquid Markup | Looker | N8n | React | Regression testing | Routing logic | SQL | Service Level | Service Level Agreements | Staging environment | Tableau | Tailwind CSS | Technical documentation | Triggers | UAT | Zapier | Zendesk | Zendesk API | Zendesk Suite
Education
N/A
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